Frequently Asked Questions
For immediate help, please scan our FAQs below!
Ordering
Q: Do I need to pre-pay? Can I view the image first?
A: Pre-paying is not required, but is strongly encouraged. During the pre-pay period we are able to offer a slight discount and some additional products, due to bulk shipping through our lab. Once the pre-pay period ends, standard pricing and products will be available. If you would like to view the image before ordering you can do so from the proof. Proofs will be sent out from the school roughly 4-6 weeks after the photo day and will include a link and password to order online at our regular prices.
Q: Will pricing or products change after the pre-pay period ends?
A: Yes. Bulk ordering from our lab during the pre-pay period allows us to offer reduced pricing and more product/package options. Once the pre-pay period ends, regular pricing resumes and some items/packages will no longer be available.
Q: It says that I need a password or access code to order. What does that mean and where do I find it?
A: Students receive and should bring home a photo proof approximately 4-6 weeks after photo day, which includes a link and password for ordering online. If you need us to resend you that information, please fill out our customer service form below.
Seniors
Q: Are all seniors required to have their photos taken at your studio?
A: Zionsville High School seniors must schedule a yearbook only appointment in the studio in order to appear in the yearbook. You can schedule your appointment here.
Q: What is the dress code?
A: The ZCHS dress code for senior photos requires that ladies wear a dressy top and gentlemen wear a dressy collared shirt (ties/jackets are recommended but optional). No wording or graphics are permitted.
Q: What is the deadline for seniors to be photographed?
A: All 2024 seniors must be photographed at our studio before October 14 in order to appear in the yearbook.
Q: How do I view the images from the senior photo session?
A: You will be sent an automated email and/or text message with a link to view once the images have been posted online.
Q: I don’t see availability on your website? How do we book a session?
A: Yearbook only sessions for 2024 seniors will be available from July 2023 through October 2024. If you do not see an available date that works with your schedule, please continue to check back, we open dates 2-3 weeks in advance.
PLEASE NOTE: Fall athletes and students with busy fall activities are strongly encouraged to schedule in the summer before school starts.
Graduations
Q: When will my graduation order be delivered? How are they delivered?
A: Graduation orders are delivered 1-2 weeks after the ceremony and will be shipped to your home address.
Retake Day
Q: My child needs a photo taken on retake day. What do I need to do?
A: There is no sign-up necessary for retake photos. The link on our site is for ordering only. Students who wish to have their photos retaken (or who were absent on photo day) need to let their teachers know they need a photo taken so they can be sent down to the photographer. If your student was not photographed on the original photo day, they need to let the photographer know that they were not previously photographed.
In order to process a retake for a student that was previously photographed, the entire original picture packet and envelope must be returned on retake day, even if you did not purchase a package.
Composites
Q: The package I ordered included a composite but I did not receive it with the rest of my prints. When will I receive my class composite?
A: Class composites are delivered in the spring, after all images and class information have been finalized and verified with the school.
Q: I don’t see an option to buy the class composite on your website. Can I still order one?
A: Class composite orders will reopen in the early spring. More information will come directly from the school in January.